Refund policy

Return & Refund Policy

Effective Date: [25/02/2026]

At [RICHIKA], we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase (order ID or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within [7 DAYS] of receiving your order.

Requests made after this period may not be accepted.

3. Refund Process

Once your return is received and inspected:

  • We will notify you about the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method

4. Refund Timing

Refunds are typically processed within [8 ] after approval.

Please note:

  • Bank or payment provider processing time may vary

  • Cash on Delivery (COD) orders may require bank details for refund

5. Exchange Policy

We offer exchanges for:

  • Defective or damaged products

  • Wrong item received

To request an exchange, contact us at with your order details.

6. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within [7-15] of delivery

  • Share clear photos/videos as proof

We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)

  • Items without original packaging

  • Personal use items (if applicable)

  • Clearance or sale items (if specified)

8. Return Shipping Costs

  • If the return is due to our error (wrong/damaged product), we will cover the shipping cost

  • If the return is for personal reasons, the customer may need to bear return shipping charges

9. How to Initiate a Return

To start a return:

  1. Email us at [parchachirag10@gmail.com]

  2. Provide your order ID and reason for return

  3. Our team will guide you through the process

10. Contact Us

For any questions regarding returns and refunds:

📧 Email: [parchachirag10@gmail.com]

Thank you for shopping with [RICHIKA]. Your satisfaction is our priority